Question 1

What cleaning services do you offer?

Accepted Answer

We offer residential cleaning (standard, deep, and end of tenancy), commercial cleaning, senior home help, and personal lifestyle support. Our packages range from 2-hour express cleans to 5-hour comprehensive sessions.

Question 2

How do I book a cleaning?

Accepted Answer

You can request a quote through our online form, call us on 022 649 1845, or email info@cleaninginstyle.co.nz. We'll discuss your needs and schedule a time that suits you.

Question 3

How is pricing determined?

Accepted Answer

Residential cleaning starts from $50/hour. Final pricing depends on the size of your home, the type of cleaning, and frequency. We provide personalised quotes after understanding your specific needs. Request a free quote to get started.

Question 4

Do I need to be home during cleaning?

Accepted Answer

No, many of our clients provide a key or access instructions. Our team members are fully vetted and insured for your peace of mind.

Question 5

How should I prepare for a cleaning session?

Accepted Answer

We recommend picking up personal items and valuables, and letting us know about any areas that need special attention. Beyond that, we take care of everything.

Question 6

Will I get the same cleaner each time?

Accepted Answer

We do our best to assign the same team to your home for consistency. If a change is needed, we'll let you know in advance.

Question 7

How do you ensure cleaning quality?

Accepted Answer

We follow detailed checklists for every clean, use professional eco-friendly products, and follow up with clients to ensure satisfaction.

Question 8

How often should I book a cleaning?

Accepted Answer

For most homes, we recommend weekly or fortnightly cleaning to maintain freshness. Monthly or one-off cleans are also available.

Question 9

What happens if something is damaged?

Accepted Answer

We are fully insured. In the unlikely event of damage, contact us immediately and we will resolve it promptly through our insurance coverage.

Question 10

Do you offer lifestyle support beyond cleaning?

Accepted Answer

Yes. Our Home Help and Lifestyle Support packages include laundry, ironing, bed making, pet care, plant watering, companionship, and light errands. These are designed for seniors and busy families who need a little extra help around the house. Note: these are non-medical home help services. Visit our Senior Home Help section for full details and pricing.

Question 11

What areas do you service?

Accepted Answer

We service the Hibiscus Coast and surrounding areas, including Whangaparaoa, Stanmore Bay, Gulf Harbour, Manly, Silverdale, Orewa, and Red Beach. If you're unsure whether we cover your area, get in touch and we'll let you know.

Question 12

Do you use eco-friendly cleaning products?

Accepted Answer

Yes. We use environmentally friendly, non-toxic cleaning products that are safe for children, pets, and people with allergies or sensitivities. Our products are effective without the harsh chemicals found in conventional cleaners.

Question 13

What is your cancellation or rescheduling policy?

Accepted Answer

We understand plans change. We ask for at least 24 hours' notice if you need to cancel or reschedule your cleaning session. Late cancellations may incur a fee. Please call or text us on 022 649 1845 to make changes.

Question 14

Why does the first clean cost more than recurring cleans?

Accepted Answer

The first clean is charged at $60/hour because it typically takes more time and effort to bring a home up to our standard. After the initial deep clean, recurring sessions follow a more predictable pattern and are charged at $50/hour.

Question 15

Do you offer commercial cleaning?

Accepted Answer

Yes. We clean offices, apartment block common areas, campervans, and other commercial spaces. Commercial cleaning is available daily, weekly, fortnightly, or as a one-off. Visit our Commercial section for more details or request a free quote.

Question 16

Do I need to provide cleaning supplies or equipment?

Accepted Answer

No. We bring all our own professional cleaning products and equipment. If you have a preference for specific products or have items you'd like us to use, just let us know.

Frequently Asked Questions

Ready for a Cleaner, Happier Home?